UltraBac Software's #1 goal is customer satisfaction. We believe the people behind the product are as important as the software itself. UltraBac Software's technical support professionals are motivated to answer any question and resolve whatever issue you may have, in the most efficient way possible.

Our technicians are here to serve you with telephone or online help. Our on-line knowledge base is available 24x7, free of charge. And best of all, we have set the industry standard for technical support with average hold times of less than three minutes!

Tech Support Availability
Email Tech Support Tech Support Form Answered Mon-Fri 6:00am-5:00pm Pacific Time UltraBac Support Forum Answered Mon-Fri 6:00am-5:00pm Pacific Time Telephone 425.644.6000 or 866.554.8562 U.S. toll-free Answered Mon-Fri 6:00am-5:00pm Pacific Time	Licensing The Most Efficient Way To Get Your Software Licensed After Hours Telephone support available at additional cost on a per incident basis 425.644.6000 or 866.554.8562 toll-free within U.S.

Download UltraBac Documentation
Version 9.2.x KB (includes user guide)	Windows Help File (.chm)	3.0MB
Version 9.2.x Manual	Adobe PDF (.pdf)	2.3MB
Version 9.1.x KB (includes user guide)	Windows Help File (.chm)	3.0MB
Version 9.1.x Manual	Adobe PDF (.pdf)	2.3MB
Version 8.3.x KB (includes user guide)	Windows Help File (.chm)	4.2MB
Version 8.3.x Manual	Adobe PDF (.pdf)	2.0MB
Version 8.2.x KB (includes user guide)	Windows Help File (.chm)	4.2MB
Version 8.2.x Manual	Adobe PDF (.pdf)	1.7MB
Version 8.1.x KB (includes manual)	Windows Help File (.chm)	4.2MB
Version 9.2.x Japanese KB (includes user guide)	Windows Help File (.chm)	4.8MB
Version 9.2.x Japanese Manual	Adobe PDF(.pdf)	5.0MB
Version 8.x Japanese KB (includes user guide)	Windows Help File (.chm)	4.2MB
Version 7.x Manual	Windows Help File (.chm)	5.3MB
Version 7.x Manual	Adobe PDF (.pdf)	2.0MB
Version 6.x Manual	Windows Help File (.chm)	14.1MB
Version 6.x Manual	Microsoft Word (.doc)	9.0MB
Version 6.x Manual	Adobe PDF (.pdf)	2.5MB
Version 5.x Manual	Windows Help File (.chm)	9.2MB

Version 9.x Quick Install Guide
Version 8.x Quick Install Guide
Version 7.x Quick Install Guide
Version 6.x Quick Install Guide

Download UBDR Documentation

UBDR Gold Version 5.0 and 6.0 User Guide UBDR Gold Version 4.0 User Guide UBDR Gold Version 3.5 User Guide UBDR Gold Version 3.0 User Guide